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Have questions about Elinkd? We’re here to help. Whether you want to learn how digital business cards work, set up your WhatsApp store, or explore the right plan for your business, our team is ready to guide you. Let’s turn your connections into customers.

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What exactly is Elinkd and how does it work?

Elinkd is an all-in-one digital platform that replaces traditional business cards and creates online stores that work through WhatsApp. Instead of handing out paper cards or paying for expensive websites, you get a personalized link (like yourname.elinkd.com) that contains everything about you or your business—contact info, services, products, booking calendar, social media links, and more.

Here's how it works:

  • You create your digital vCard or store in under 30 minutes (no coding needed)
  • Share it via a custom link, QR code, or NFC tap from your phone/card
  • Customers/clients click or tap once to see everything
  • They can save your contact, book appointments, browse products, and order directly through WhatsApp
  • You get real-time notifications and analytics on who's viewing and engaging

Think of it as your personal website, business card, and online store combined into one simple, mobile-friendly link that works everywhere—Instagram bio, TikTok, email signatures, physical cards, or anywhere you share links.

Do I need technical skills or a website to use Elinkd?

Absolutely not! Elinkd is designed for everyone, regardless of technical experience. If you can use WhatsApp or Instagram, you can use Elinkd.

Here's what makes it easy:

  • No coding required: Everything is as simple as creating a social media profile
  • No website needed: Elinkd is your website, store, and business card combined
  • Setup in 30 minutes: Most users are live and sharing their link within half an hour
  • Pre-made templates: Choose from 15+ professional designs made for different industries
  • Step-by-step guidance: Our setup wizard walks you through every step
  • Video tutorials: Watch quick guides if you need extra help
  • Live support: Our team is available via chat if you get stuck

You don't need to hire a web designer, pay a developer, or learn complicated software. Just sign up, fill in your details, upload your images, and you're ready to share. It's as simple as creating a social media profile, but far more powerful for your business.

Why should I choose Elinkd over a website or social media platforms like Instagram/TikTok?

Great question! While social media and websites have their place, Elinkd solves specific problems they can't:

Problems with Instagram/Social Media:

  • Customers ask "How much?" in comments (everyone sees your pricing)
  • Late-night DMs asking about availability
  • No direct ordering—everything is manual back-and-forth
  • Can't capture contact details for follow-ups
  • Limited link in bio space
  • No appointment booking integration

Problems with Traditional Websites:

  • Cost $500-$5,000+ to build
  • Monthly hosting fees ($10-$50+)
  • Require technical maintenance
  • Take weeks or months to create
  • Not optimized for quick mobile sharing
  • No direct WhatsApp integration

What Elinkd Does Better:

One link that contains everything—products, prices, booking, contact info ✅ Direct WhatsApp ordering—customers don't ask, they order instantly ✅ Appointment booking built-in with calendar sync ✅ Contact capture—every scan/click collects leads automatically ✅ NFC & QR codes for instant sharing at events or in-person ✅ Analytics to see who's interested so you can follow up ✅ Ready in 30 minutes with zero ongoing maintenance ✅ Customers can save or even download your card/store as an app for quick access/re-ordering.

Think of Elinkd as the bridge between your social media presence and actual sales. It turns "interested followers" into "paying customers" without the back-and-forth.

Can customers really order directly through WhatsApp? How does that work?

Yes! And it's incredibly simple. This is one of Elinkd's most powerful features for businesses that sell products.

Here's exactly how it works:

For You (The Business Owner):

  1. You add your products to your Elinkd store with images, descriptions, and prices
  2. You connect your WhatsApp Business number (or regular WhatsApp)
  3. You share your Elinkd link (in bio, QR code, etc.)

For Your Customer:

  1. They click your link and browse your products/menu
  2. They see prices, images, and descriptions—no need to ask
  3. They click "Order via WhatsApp" on the product they want
  4. WhatsApp opens automatically with a pre-filled message like: "Hi! I'd like to order: [Product Name] - [Price]. Is this available?"
  5. They hit send, and the conversation starts in YOUR WhatsApp

What This Means:No more "How much?" in comments—prices are right there ✅ Orders come directly to your WhatsApp chat—where you're already comfortable ✅ You confirm availability, arrange delivery, and process payment through the chat ✅ You keep their contact for future promotions and repeat orders ✅ No third-party fees—unlike food delivery apps that take 20-30% commission

Bonus Feature: When customers scan your QR code or click your link and order, you automatically capture their contact details in your Elinkd analytics which you can use  follow up later with promos!

It's basically like having a catalog that works 24/7 and sends interested customers straight to your WhatsApp. No website, no complicated checkout—just simple, direct communication that leads to sales.

Is my data secure? What happens to customer information I collect?

Absolutely. Security and privacy are our top priorities. We understand you're trusting us with your business and customer information, and we take that seriously.

Here's how we protect your data:

Your Account Security:Encrypted connections (SSL/HTTPS) for all data transmission ✅ Secure password protection with industry-standard encryption ✅ Two-factor authentication available for extra security ✅ Regular security audits and updates ✅ Secure payment processing through trusted providers (we never store credit card details)

Customer Data You Collect:You own your data—all contact information and analytics belong to you ✅ GDPR-compliant—we follow international data protection standards ✅ No data selling—we NEVER sell or share your customer information with third parties ✅ Export anytime—download your contacts and analytics whenever you need ✅ Delete anytime—you can delete your account and all data with one click

What Data Gets Collected: When someone views your Elinkd profile, we collect:

  • View timestamps (when they looked)
  • Device type (mobile/desktop)
  • General location (city/country—not exact address)
  • Actions taken (saved contact, clicked WhatsApp, etc.)

This helps YOU follow up with warm leads and understand what's working.

What We DON'T Collect: ❌ Personal messages between you and customers ❌ Payment information (handled by your payment provider) ❌ Sensitive personal data beyond what's needed for the service ❌ We don't track users across other websites

Privacy Compliance:

  • Full privacy policy available on our website
  • Compliant with international data protection regulations
  • Regular third-party security assessments
  • Transparent about what we collect and why

Bottom Line: Your business data stays YOUR business data. We provide the tools, you control the information. We're here to help you grow, not to exploit your customer relationships.

Still have questions? Contact us directly: 📧 Email: support@elinkd.com

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